Epicenter Server

Product Description

The Problem: BlackBerry and iPhone devices seamlessly sync with each user's Outlook Contacts folder, but shared address books such as the GAL are much more difficult. If your users sync with Exchange Server, there's no way to sync the GAL to BlackBerry devices or iPhones, or to sync a Public Folder containing contacts.

The Solution: Epicenter Server, from Connected Software, gives your users their own local copy of the corporate address book. Once the contacts are in each user's mailbox in Outlook, their smartphone can synchronize with it. Updates are automatically updated and distributed to keep contacts are kept up to date. No additional software is required on the BlackBerry or iPhone.

How It Works: You install Epicenter Server on a single computer. Installation is easy and takes less than five minutes. During installation, you configure Epicenter Server by telling it which address book to distribute, who should receive the address book, and how often to send updates. The address book could be your Exchange GAL, an Exchange address list, or an Exchange Public Folder.

Once you've configured Epicenter Server, updates are sent automatically on your given schedule. Users wirelessly receive updates, which appear in the address book on their BlackBerry or iPhone. No user involvement is required.

Questions? Call us toll free at 866.363.2700
(or internationally at 978.363.2700)

Features

• Requires no additional software on the BlackBerry or iPhone.
• No user involvement means no training and no deployment problems.
• Seamlessly integrates with Exchange Server and BlackBerry Enterprise Server.
• Send different address lists to different users.
• Distributes all address book fields, including postal addresses, phone numbers, birthdays and anniversaries, and many other fields.
• Five-minute server installation with wizard-based setup.
• Fast incremental updates.

Supported Formats

The applications and formats supported by Epicenter are shown below. Applications supported by the Server can be used as source address books to distribute to users. Applications supported by the Client are the applications supported for end users that can be automatically updated.

Product	Server	Client
Exchange Server GAL		-
Exchange Server Public Folder		-
Microsoft Outlook 2002-2010 (32-bit only for Outlook 2010)

Licensing

One license is required for each user/mailbox that receives updates. The license for the server is included with the mailbox licenses.

If you are using Exchange Server, you only need licenses for users who will receive updates. Epicenter licensing is not tied to your Exchange Client Access Licenses (CAL).

Common Questions

Where's the manual?

The manual is available in the Help menu after you install, or you can download the latest manual.

Where do I install Epicenter?

Epicenter should be installed on a workstation or virtual machine. It must not be installed on the same computer as Exchange or BES unless it's in a separate virtual machine. Epicenter's resource requirements are minimal and it will run on any computer with a Pentium IV or later.

What do users see on their phones after an update?

BlackBerry users see additional contacts in their address book as well as an additional category for filtering the new contacts. iPhone users see a new folder in the list of groups.

How soon will updates appear?

Epicenter relies on Exchange Server and the BlackBerry Enterprise Server for all wireless updates, so update performance is not related to Epicenter. However, our testing shows that the initial update can take half an hour or more to appear on the phones and subsequent updates take a few minutes to appear.

Will someone have to go around to every client computer or smartphone and install the Epicenter software?

No. It is not necessary to install software on the client computer or the smartphone if you have wireless sync with BlackBerry Enterprise Server or Exchange.

How big can the address book be that I send to users?

Four thousand entries should be considered the realistic maximum to prevent problems during synchronization.

Is technical support available if I have a question?

Yes. There is a knowledgebase of common problems or you can submit a support request. Technical support is included for one year from your date of purchase and continues as long as an active subscription is maintained.

Price