Epicenter Server

Product Description

The Problem: Blackberry and iPhone devices seamlessly sync with each user's Outlook Contacts folder, but shared address books such as the GAL are much more difficult. If your users sync with Exchange Server, there's no way to give them a copy of the Global Address List or a Public Contacts Folder.

The Solution: Epicenter, from Connected Software, gives your users their own local copy of the corporate address book. Once the contacts are in each user's local address book, their PDA can synchronize with it. Updates are automatically distributed to users so local contacts are kept up to date. No additional software is required on the Blackberry.

How It Works: You install Epicenter Server on a single computer. Installation is easy and takes less than five minutes. During installation, you configure Epicenter Server by telling it which address book to distribute, who should receive the address book, and how often to send updates. The address book could be your Exchange GAL, an Exchange address list, or an Exchange Public Folder.

Once you've configured Epicenter Server, updates are sent automatically on your given schedule. Users wirelessly receive updates, which appear in the address book on their Blackberry or iPhone. No user involvement is required.

Questions? Call us toll free at 866.363.2700
(or internationally at 978.363.2700)

Features

• Requires no additional software on the Blackberry or iPhone.
• No user involvement means no training and no deployment problems.
• Seamlessly integrates with Exchange Server and Blackberry Enterprise Server.
• Send different address lists to different users.
• Distributes all address book fields, including postal addresses, phone numbers, birthdays and anniversaries, and many other fields.
• Five-minute server installation with wizard-based setup.
• Fast incremental updates.

Supported Formats

The applications and formats supported by Epicenter are shown below. Applications supported by the Server can be used as source address books to distribute to users. Applications supported by the Client are the applications supported for end users that can be automatically updated.

Product	Server	Client
Exchange Server GAL		-
Exchange Server Public Folder		-
Microsoft Outlook 2000-2007

Licensing

One license is required for each user/mailbox that receives a copy of the address book. The license for the server is included with the client licenses.

If you are using Exchange Server, you only need licenses for users running Epicenter. Epicenter licensing is not tied to your Client Access Licenses (CAL).

Common Questions

What do users see on their phones after an update?

Blackberry users see additional contacts in their address book as well as an additional category for filtering the new contacts. iPhone users see a new folder in the list of groups.

How soon will updates appear?

Epicenter relies on Exchange Server and the Blackberry Enterprise Server for all wireless updates, so update performance is not related to Epicenter. However, our testing shows that the initial update can take half an hour or more to appear on the phones and subsequent updates take up to ten minutes to appear.

Will someone have to go around to every client computer or PDA and install the Epicenter software?

No. It is not necessary to install software on the client computer or the PDA if you have wireless sync with Blackberry Enterprise Server or Exchange.

How big can the address book be that I send to users?

Four thousand entries should be considered the realistic maximum to prevent problems during synchronization.

Is technical support available if I have a question?

Yes. There is a knowledgebase of common problems or you can submit a support request. Technical support is included for one year from your date of purchase and continues as long as an active subscription is maintained.

Price