The biggest question we get from our customers is, “Does your software work?” Converting some of the formats we support, such as AOL, is exceptionally difficult.The answer is yes, it works, and it works well. If it didn’t work well, we wouldn’t ship it. We’ve actually removed features from the products when they haven’t worked well for our customers.
We’ve spent twelve years making our software the best it can be. We sell our software to the government, the Fortune 500, small business owners, and many, many home users. We are a small company and keeping those customers happy is why we’ve been here for twelve years.
Does our software always work? The honest answer is that because of viruses, damaged system configurations, hardware failures, and other problems beyond our control there are some situations where our software does not do what you want it to. That’s true of any software you buy, and that’s why we offer an unconditional money back guarantee. The difference between us and most software companies is that we’ll give you a refund even if the problem isn’t our fault.