The following Frequently Asked Questions help explain how end users work with Outlook when receiving updates from Epicenter Server.
Do my users have to run Outlook for Epicenter to work?
Most users do not need to run Outlook. All update are done server-side in Microsoft Exchange and do not require involvement from the Outlook client. The only exception is if you are distributing updates via attachments, in which case the users must be running Outlook on their computer.
We use Outlook Web Access (OWA). Our users don’t use the Outlook client. Will Epicenter still work?
Yes. The only exception is if you are distributing updates via attachments, in which case the users must be running Outlook on their computer.
Is there a way to prevent users from adding or removing contacts in the Epicenter folder?
In short, no. However, if a user deletes any contacts, Epicenter will recreate them the next time during the next update. (Note that Epicenter only updates the address book when changes are detected in the source address book.) To force deletion of any contacts that users may have created in a folder managed by Epicenter, select the task, open the Task menu, select Strict Updates, then click Send Now.
Why are my phone numbers being changed by Epicenter?
Epicenter does not change your phone numbers, but Microsoft Outlook reformats all phone numbers to standardize them. If you are having difficulty with part of phone numbers being lost, such as international dialing prefixes, then you need to properly configure your phone number settings on the computer running Epicenter Server. Go to Control Panel / Phone and Modem Options. Edit “My location” and make sure the telephone information is correctly configured.
Why did Epicenter change my display names from First/Last to Last/First, or vice versa?
Epicenter does not reformat display names, but Microsoft Outlook reformats them to standardize them. You will see exactly the same behavior if you manually create a new contact in Outlook. This is is on our issues list and we are investigating solutions for future versions of Epicenter Server.