Knowledgebase:
What happened to my folder hierarchy in Google Apps?
Posted by Jim Beveridge, Last modified by Jim Beveridge on 10 August 2012 02:59 PM

Problem: You converted your email to Google Apps, but only the folder name was remembered, the folder hierarchy itself was lost.

Cause: Google Apps doesn't use folders or folder hierarchies. Google Apps uses tags, and the tags are limited to 40 characters, including the backslashes. Therefore, it's not possible to create a folder tree in Gmail.

Solution: First, understand that Google Apps work fundamentally differently from almost every other email application. Gmail and Google Apps use tags, other email applications use folders.

You do have some control over how tags are created for each message:

  • Address Magic is able to import to Google Apps using the native Google API instead of IMAP. This is faster and is capable of creating multiple tags, so there ends up being on tag for each path element. For example, \MyProjects\Project 1\SubProject 2 would have three tags, MyProjects, Project 1, and SubProject 2.

 

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