Knowledgebase: Troubleshooting
Error reading AOL form Step 3 or Step 6
Posted by Jim Beveridge on 14 October 2009 12:22 PM

Symptom: You are converting your AOL address book and ePreserver gives an error like, "The response from the server was not understood when reading AOL form step 6."

Cause: Problem communicating with the AOL web server.

Solution: To work around the problem, please follow the steps at http://www.connectedsw.com/ConvertAolAddressBook.php.

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