(Applies to: Address Magic Personal, ePreserver)
SYMPTOM: When you start the conversion, you receive "Error:
"Microsoft Outlook is not installed or needs Repair in Control
Panel"".
CAUSE: You are running Outlook 2010 or 2013 "Click-to-Run", which...
(Applies to: ePreserver)
SYMPTOM: You want to convert your favorites from AOL, but the option
in ePreserver to convert favorites is grayed out and cannot be
checked.
CAUSE: Either you are converting from www.aol.com [1] or your are
converting fro...
(Applies to: ePreserver)
PROBLEM: You receive this error:
[CLOSED] IMAP connection broken (server response)
SOLUTION: Please contact support to get Build 421.
(Applies to: ePreserver, Address Magic)
PROBLEM: When converting contacts to Microsoft Outlook, you receive
the following error:
Outlook could not be started. The error reported was: "Library not
registered."
SOLUTIONS:
There are four commo...
(Applies to: ePreserver)
SYMPTOM: When you try to install ePreserver, you get the error
"ePreserverSetup.exe is not a valid Win32 Application".
SOLUTION:
Either you download was corrupt or your antivirus software terminated
the download. Try d...
(Applies to: ePreserver and Address Magic)
PROBLEM: Outlook doesn't automatically fill in name and email
addresses when you start typing their names.
CAUSE: Outlook only does autocomplete for names you've typed in
before, not necessarily names in...
(Applies to: ePreserver and Address Magic)
PROBLEM: You convert messages to Gmail, then receive the error
"[CLOSED] IMAP connection broken (server response)"
CAUSE #1: Google limits how much email you can transfer in a day.
This can happen if you...
(Applies to: ePreserver, Address Magic)
SYMPTOM: You've converted your email to EML and opened the
__Index.html__ page, but you can't open the EML file.
CAUSE: Browser support for EML files is poor to non-existent.
SOLUTION: Use Firefox to ope...
(Applies to: ePreserver and ePreserver Recovery)
PROBLEM: You used ePreserver to convert your address book, but the
distribution lists were not converted.
CAUSE: You read your email on the web instead of with AOL 9.x.
SOLUTION: Install AOL 9.5...
PROBLEM: ePreserver is transferring messages from my AOL Inbox, but
my Inbox on www.aol.com [1] is empty.
CAUSE: Your Inbox is the combination of the AOL "New Mail" and the
"Old Mail" folder. Therefore, your Inbox is only empty if both of
these fold...
(Applies to: Address Magic and ePreserver)
Our products do not support 64-bit Outlook and we have no timetable
for adding 64-bit support. The workaround is to run our software on a
system with 32-bit Outlook, then copy the PST to the 64-bit system a...
(Applies to: Address Magic Personal PLUS, Address Magic Enterprise
PLUS, ePreserver)
PROBLEM: You are trying to use Outlook's archive function to archive
messages that were imported by one of our products.
CAUSE: This problem is caused by the des...
Under rare circumstances, your system can crash with a BSOD (Blue
Screen of Death) when ePreserver starts. This is cause by problems in
Windows when ePreserver puts Windows into Backup Mode in order to
access your PFC file. The problem is usually cause...
SYMPTOM: You are converting your AOL address book and ePreserver
gives an error like, "The response from the server was not understood
when reading AOL form step 6."
CAUSE: Problem communicating with the AOL web server.
SOLUTION: To work around t...
Problem: You received a Location 52 error when trying to convert to Microsoft Outlook.Cause: That errors means that ePreserver could not start Outlook, usually because Outlook is not the default email provider. Solution: If you are running Windows XP, go...
(Applies to Address Magic Personal and all variants of ePreserver running on Windows Vista or Windows 7.)Problem: You try to run the installer but receive the error, "The system administrator has set policies to prevent this installation."Soluti...
(Applies to ePreserver)Symptom: You are converting your messages to Gmail, but when you enter your username and password, ePreserver immediately asks again for the same information. After a few tries, you receive the error, "Too many login failures.&...
Problem: After converting messages to Gmail with ePreserver or Address Magic, you look in the Sent Mail folder and everything shows as "To: me".Cause: Gmail does not recognize the "From" address of your old email messages.Solution:Go t...
Symptom: When converting from CompuServe or AOL, you get the error "Certificate failure for imap.cs.com: self signed certificate or untrusted authority."Problem: Windows doesn't ship with the necessary security certificates.Solution: Go to Windo...
Problem: You sign in to AOL 9, but the address book won't sync, even if you wait more than 30 minutes. Cause: If you look in the AOL System Information, you'll see ABSyncError, maybe -1 or 202.Solution: The exact solution is not known. The one system wher...
(Applies to: ePreserver, Address Magic)
SYMPTOM: The software hangs when you try to update Windows Contacts.
CAUSE: You have thousands of contacts in Windows Contacts. This
worked very well in Windows Address Book (WAB) in Windows XP, but
works v...
Symptom: You use ePreserver to convert to Outlook 2007, but you receive the error "An invalid argument was encountered" and ePreserver exits.Cause: You are running Business Contact Manager (BCM), which ePreserver does not support. You can verify...
Problem: When you run ePreserver under Windows Vista, it immediately crashes and you see the error "ePreserver has stopped working. Windows is checking for a solution to the problem."Cause: You have Data Execution Protection (DEP) enabled.Soluti...
SYMPTOM: When trying to convert your address book to Microsoft
Outlook, you receive the error "Invalid function." ePreserver may
hang.
CAUSE: Your address book is damaged. We have seen this caused by
software that syncs your PDA.
WORKAROUND: Clic...
(Applies to: Address Magic Personal, ePreserver)
PROBLEM: Outlook doesn't show as a source or destination.
There are four common causes for this problem. (The solutions below
are provided as a service to our customers and will not be supported
as...
Symptom: When you try to convert your AOL Filing Cabinet, you get the error "Unable to initialize locked file handler."Cause: Windows configuration problem.Solution: If you have more than one screen name, go into AOL 9, sign off the screen name ...
Symptom: You receive the error message "The date in the certificate is invalid or has expired." There is also additional information, such as "Point 109 error code: 12037 http status 200".Cause: The date on your computer is wrong.Solut...
Symptom: You receive an Error 12029 after you enter your registration code.Cause: You are running a software firewall and ePreserver is blocked from accessing the Internet.Solution: Add ePreserver to the "allowed" list for your firewall with the...
(Applies to Address Magic Personal and ePreserver.)
SYMPTOM: You typed in your name and registration code, but when you
clicked Next to activate the software you received an error.
CAUSE: The most common cause is that the firewall is blocking
ePrese...
Problem: When copying email messages from an IMAP server under Windows 2000, you receive the following error:failed during copying process , Incomplete SecBuffer exceeds buffer sizeCause: Bug in Windows.Solution: There are three possible solutions:1. If y...
ePreserver and Address Magic Personal must contact Connected Software's licensing server in order to activate the software. If you don't have an Internet connection, or your firewall prevents registration from working, you can manually register the softwa...
ePreserver tries very hard to determine the proper date and time for each imported messages, but there may be problems in some situations. Common situations include: You are importing a PFC file from a country with a different date representation, either...
(Applies to: ePreserver) SYMPTOM: When you try to convert your AOL
Filing Cabinet, you get the error "AOL is currently using the screen
name xxx" where xxx is your screen name. CAUSE: The AOL data file is
already in use because AOL is running. SOLUTIO...
SYMPTOM: You receive one of the following errors: Conversion error,
location 29. The error reported was: "MAPI_E_EXTENDED_ERROR" "MAPI
1.0" reported that, "The information store could not be opened."
Conversion error, location 29. The error reported w...
(EPR) SYMPTOM: When you run ePreserver and convert to Outlook 2003,
you receive the error, "Location 19, Catastrophic failure (Error Code
0x8000ffff)". CAUSE: You are using the MSN Connector and it is your
default delivery mailbox. SOLUTION: Please s...
Symptom: You've run ePreserver more than once, but ePreserver would not convert email messages after the first time. Cause: If a message already exists in the destination folder, it will not be converted. Solution: If you want to force all messages to be ...
(Applies to: ePreserver)
SYMPTOM: Under "Which screen name do you want to copy from?", either
your screen name does not appear or the list is empty. CAUSE: There
are several possible causes: 1. YOU READ YOUR EMAIL IN YOUR WEB
BROWSER, NOT WITH AOL 9 O...
Sympton: You have numerous favorites in AOL, but no favorites appear in Internet Explorer after running ePreserver.Cause: Many favorites that show in AOL don't work in Internet Explorer. ePreserver does not transfer these favorites. You may not have any f...
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