This article provides answers to ePreserver FAQs (Frequently Asked
Questions)
"Does ePreserver really work?"
Yes, ePreserver has been used by tens of thousands of people since
2004. But just to make sure it works for you, there's a 30-day money
b...
(Applies to: ePreserver and ePreserver Recovery)
PROBLEM: You've converted your AOL email to Outlook but you do not
see where to find the email in Outlook. ePreserver reported that it
successfully converted your messages.
SOLUTION:
* Click th...
(Applies to ePreserver [1] and ePreserver Recovery [2].) There are
four ways to transfer your AOL information to a new computer. Most
people will want to use Choice #3 for simplicity.
Whichever you choose, you'll need to start with these two steps:
*...
(Applies to: ePreserver)
SYMPTOM: You want to convert your favorites from AOL, but the option
in ePreserver to convert favorites is grayed out and cannot be
checked.
CAUSE: Either you are converting from www.aol.com [1] or your are
converting fro...
(Applies to ePreserver)
PROBLEM: You are switching to Gmail, but you still need to get mail
you receive at AOL. (ePreserver does not continue to forward email
when you are done running it.)
SOLUTION: Please do the following steps:
* Go to you...
None of the products made by Connected Software can read messages or
contacts from AOL on the Mac.
Instead, use a tool from AOL called the AOL SERVICE ASSISTANT. It can
export messages from the filing cabinet to Mac Mail.
http://download.newaol.c...
(Applies to: ePreserver)
QUESTION: How do I convert to Gmail with ePreserver?
SOLUTION: ePreserver has built-in support for converting your AOL
email and address book to Gmail. Please follow these steps:
* Enable IMAP access in your Gmail acc...
Symptom: You receive an Error 12029 after you enter your registration code.Cause: You are running a software firewall and ePreserver is blocked from accessing the Internet.Solution: Add ePreserver to the "allowed" list for your firewall with the...
First, you must currently be using the AOL client (such as AOL 9) in order to get the most out of ePreserver. If you read your email with your web browser on www.aol.com, then ePreserver will only be able to convert your email, not your favorites and not ...
(Applies to: ePreserver) SYMPTOM: When you try to convert your AOL
Filing Cabinet, you get the error "AOL is currently using the screen
name xxx" where xxx is your screen name. CAUSE: The AOL data file is
already in use because AOL is running. SOLUTIO...
Home Users: You need one license of ePreserver for each AOL account that you plan to convert. A single account may have multiple screen names, but you only need one license. You can also use that copy of ePreserver on multiple computers, as long as they a...
This article describes how to find your AOL Organize directory in
various versions of Windows. This article applies to AOL versions 4
through 9.6. This article does _not_ apply to AOL Desktop 10.x. The
AOL Organize directory contains the email, favorites...
To find your new favorites in Internet Explorer after ePreserver runs,
start Internet Explorer (the big blue letter "e"), and open your
favorites: IE9: Click the white star in the top right IE7 and IE8:
Click the yellow star in the top left. IE6 and old...
Yes, ePreserver will convert from AOL PFC files or from AOL Desktop files even if you are no longer a member of AOL. However, you should uncheck the box in ePreserver labeled "E-mail kept on AOL" under "What would you like to copy from AOL?...
