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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How to move an address book between computers | |
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(Applies to Address Magic Personal and Address Magic Enterprise.)Problem Description: You want to move an address book from one computer to another. The computers may or may not be running different email appl |
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| I can't activate the software | |
| (Applies to Address Magic Personal and ePreserver.)Symptom: You typed in your name and registration code, but when you clicked Next to activate the software you received an error.Cause: The most commo |
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| Errors converting to or from GroupWise | |
| (Applies to Address Magic Personal and Address Magic Enterprise.)Symptom: You receive unexpected errors converting between Grou |
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| Can't choose a Netscape .na2 file | |
| (PE)
Sympton: After selecting Netscape 4 as a source or destination, the File button is grayed out and it is not possible to choose a particular na2 file.
Cause: Address Magic do |
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| LDIF does not appear on the list | |
| (PE)
Symptom: Address Magic supports LDIF, but LDIF does not show as a choice for a Source or Destination.
Cause: LDIF is not shown by default.
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| MSN, Hotmail and Yahoo address book support | |
| Address Magic does not support address books from MSN, Hotmail or Yahoo email.Microsoft has an article about how to copy Outlook contacts to MSN using the Outlook Connector for MSN. (This article does |
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| Distribution lists aren't exported to a CSV file | |
| (PE)Symptom: When converting an address book to CSV format, the distribution lists are lost. Cause: There is no standard way to place distribution lists in the CSV file format. |
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| CompuServe support | |
| ePreserver supports converting address books, favorites and email from CompuServe 2000, CompuServe 6 or CompuServe 7. |
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| How to import your address book into TotalAccess in Earthlink | |
| (PE)The Address Magic software is built into TotalAccess, so no additional purchase is necessary. Go to the TotalAccess mail program, open the File menu, and select Import (Easy Switch)...
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| How do I convert my address book to/from Microsoft Excel? | |
| (PE,EE)To convert your address book to Microsoft Excel, you first use Address Magic to convert your address book to a Comma Separated Values (CSV) file. Make sure you note the location of where you save the CSV file. To open the file in Ex |
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| Netscape 4 does not appear on the list | |
| (Address Magic Personal)Symptom: You are trying to import from or export to Netscape 4, but Netscape does not appear on the Source or Destination List. C |
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| Imported email addresses do not appear in Eudora | |
| (PE,EE) Symptom: You import email addresses from another email application into Eudora, but nothing shows up in the Eudora address books.Cause: Eudora was running when you ran A |
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| How do I create one vCard file for each contact? | |
| (Applies to Address Magic Personal and Address Magic Enterprise.)Problem: Converting to vCard in Address Magic creates a single file with multiple vCards, but you need one file for each vCard. |
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| Palm Desktop does not appear on the list | |
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Problem: Palm Desktop is installed on your computer, but it doesn't show up on the list of destinations in Address Magic. |
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| How do I convert my address book to Thunderbird or Mozilla? | |
| Although Address Magic can read address books from Mozilla and Thunderbird without difficulty, it takes an extra step convert an address book to Thunderbird or Mozilla:Start Address Magic Personal. Choose your source address bo |
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| How is Address Magic licensed? | |
| You need one license of Address Magic (either Personal or Enterprise) for each mailbox that you plan to convert. A single mailbox may have multiple address books. This means, for example, that if one person has both a laptop and a desktop computer, y |
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| How do I transfer my AOL address book to another screen name? | |
| To transfer your address book from one screen name to another, first use Address Magic Personal or ePreserver to convert your address book from the original screen name to Outlook Express (Windows Address Book.) You must have the AOL client installe |
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| How can I manually activate the software? | |
| ePreserver and Address Magic Personal must contact Connected Software's licensing server in order to activate the software. If you don't have an Internet connection, or your firewall prevents registration from working, you can manually register the s |
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| Address Magic support for Windows Vista | |
| Address Magic Personal supports Windows Vista as of Build 374, released March 2, 2007.You should be aware of the following when running Address Magic under Windows Vista:Windows Mail and Windows Contacts are fully |
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| "Incomplete SecBuffer" error | |
| Problem: When copying email messages from an IMAP server under Windows 2000, you receive the following error:failed during copying process , Incomplete SecBuffer exceeds buffer |
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| How do I convert from Lotus Organizer? | |
| (PE)Symptom: Lotus Organizer does not appear as a source in the list of Formats in Address Magic.Cause: Address Magic does not directly support Lotus Organizer, but there is an easy workaround for Lotus Or |
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| How do I use Address Magic Personal under the Enterprise license? | |
| The use of Address Magic Personal is included in the license for Address Magic Enterprise. You can download Address Magic Personal from:http://www.connectedsw.com/Downloads/MagicSetup.exeTo register |
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| How do I convert contacts to an iPod? | |
| To copy your address book to an iPod using Address Magic Personal, please follow these steps:Use Address Magic Personal to convert your address book. Use vCard as the destination, then click the File button and save the file as "contac |
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| Error 12037: The date in the certificate is invalid or has expired | |
| Symptom: You receive the error message "The date in the certificate is invalid or has expired." There is also additional information, such as "Point 109 error code: 12037 http status 200".Cause |
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| How do I convert folders from Windows Address Book (WAB)? | |
| Problem: If you use Address Magic to copy the Windows Address Book (WAB), only the default address book is copied.Cause: Address Magic understands WAB subfolders, but you must do the folders one at a time. |
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| How to convert email and contacts to Gmail | |
| Address Magic Personal can convert both address books and email to Gmail from any supported source, including Outlook, Windows Mail, Eudora, and Lotus Notes.The steps below are for Build 394 (run Address Magic and c |
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| Application hangs updating Windows Contacts | |
| Symptom: The software hangs when you try to update Windows Contacts.Cause: You have thousands of contacts in Windows Contacts. This worked very well in Windows Address Book (WAB) in Windows XP, but works very po |
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| How do I transfer my email to a new computer? | |
| To convert your messages for use on a new computer, follow the procedure below. This procedure preserves attachments.Go to the old computer and install Address Magic Personal PLU |
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| Convert from Mac Eudora | |
| This article describes how to convert from Eudora on the Mac to any format supported by Address Magic. Although Address Magic does not run on the Mac, Address Magic is capable of reading the Mac Eudora file format, with some limitations.Please p |
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| How to convert from AOL to Gmail | |
| Here's how to copy from AOL to Gmail using Address Magic Personal. Note that you must have the PLUS version to copy your AOL email.The steps below are for Build 394 (run Address Magic and click the About button to find out what build you are run |
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| Finishing importing contacts into Gmail | |
| Contacts are usually converted directly to Gmail, as long as you are running Build 396 or later and you have the .Net Framework 2.0 installed. (You can upgrade for free to the latest version of ePreserver or |
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| What happened to my folder hierarchy in Gmail? | |
| Problem: You converted your email to Gmail, but only the folder name was remembered, the folder hierarchy itself was lost.Cause: Gmail doesn't use folders or folder hierarchies. Gmail uses tags, and the tags are |
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| Messages in Sent Items in Gmail show “To: me” | |
| Problem: After converting messages to Gmail with ePreserver or Address Magic, you look in the Sent Mail folder and everything shows as "To: me".Cause: Gmail does not recognize the "From" addr |
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| How to convert address books from The Bat! | |
| Problem: Address Magic Personal does not have built-in support for reading address books from The Bat. You can use LDIF as an intermediary file format, but distribution lists may not convert properly becase The Bat uses the wrong chara |
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| Error: The key you entered is an upgrade key | |
| Symptom: You entered your license code but received an error message that says, "The key you entered is an upgrade key. You must have a valid key already on the system before installing it. Please enter your original key, then try |
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| Google Apps Error: This domain does not allow users to access the Email Migration API. | |
| Symptom: You are converting to Google Apps, but you receive the error "This domain does not allow users to access the Email Migration API." You may also get "(403) Forbidden."Cause: The migra |
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| Error: The system administrator has set policies to prevent this installation. | |
| (Applies to Address Magic Personal and all variants of ePreserver running on Windows Vista or Windows 7.)Problem: You try to run the installer but receive the error, "The system administrator has set policies to prevent thi |
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| Convert Mac Eudora to Outlook on PC (Personal) | |
| The process for converting your messages and address book(s) from Mac Eudora to Windows is a little confusing because Address Magic Personal PLUS does not run on the Mac. Here is the correct procedure:Create a ZIP file of your Mac data by g |
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| Can't use Upgrade key with manual activation | |
| Applies to: Address Magic PersonalProblem: Entering an upgrade key (or "license code") from the manual activation page on this web site does not work.Solution: Please follow the |
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| 64-bit Support (all products) | |
| All of the products from Connected Software are 32-bit. They will run on 64-bit "x64" operating systems such as certain versions of Windows Vista and Windows 7. However, the 64-bit version of Microsoft Outlook 2010 is not supported. |
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| Converting to Windows Live Mail in Windows 7 | |
| (Applies to Address Magic Personal and ePreserver)Problem: Windows 7 only supports Windows Live Mail, but neither ePreserver nor Address Magic Personal support Windows Live Mail. Note that Windows Mail and Windows Live Mail shar |
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| How to convert different profiles in Thunderbird | |
| Applies to: Address Magic Personal and Address Magic Enterprise.Problem: There's no apparent way to tell Address Magic to use a different Thunderbird profile.Solution: Address Magic alway |
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