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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | I can't activate the software | |
| (Applies to Address Magic Personal and ePreserver.)Symptom: You typed in your name and registration code, but when you clicked Next to activate the software you received an error.Cause: The most commo |
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| Can I use a purchase order? | |
| To use a purchase order for Address Magic Personal or ePreserver, click the normal Buy or Purchase link for the product. Under Payment Information, select "Bank/Wire Transfer with Invoice" or "Check/Money Order." You wil |
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| Do I have to enter my credit card online? | |
| You can fax in your credit card when purchasing Address Magic Personal or ePreserver. Click the normal Buy or Purchase link for the product. When you reach the Purchase Details screen, choose Fax - Credit Card under Payment Method at the top o |
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| I get the error "The order has expired as of ..." | |
| (PE,SMF,EPR)Symptom: You tried to download your software from RegNow but received a message similar to the following: |
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| I never received a response to an Eval Request | |
| Eval requests will only be answered if you provide a corporate email address. Requests from Hotmail, Yahoo, MSN, and other free accounts are ignored. Connected Software will not place you on a mailing nor will your email address be sold to a third pa |
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| License requirements to transfer between two PCs | |
| If you want to transfer your address book between two computers, you only need one license of Address Magic Personal or Enterprise provided that you are the primary user of both computers. If you send the address book |
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| I can't find the software I ordered. How can I get another copy? | |
| (PE,EE,EP,EPR,SMF) Symptom: You purchased one of Connected Software's products, but now you can't fin |
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| How do I upgrade to the latest version of the software? | |
| You can upgrade to the latest version of the software by filling out an Upgr |
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| How to get a receipt | |
| Orders for Address Magic Personal and for ePreserver are handled by our eCommerce provider, RegNow. You can use the URL below to access the receipt/invoice for your purchase: |
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| How is Address Magic licensed? | |
| You need one license of Address Magic (either Personal or Enterprise) for each mailbox that you plan to convert. A single mailbox may have multiple address books. This means, for example, that if one person has both a laptop and a desktop computer, y |
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| How is ePreserver licensed? | |
| Home Users: You need one license of ePreserver for each AOL account that you plan to convert. A single account may have multiple screen names, but you only need one license. You can also use that copy of ePreserver on multiple comput |
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| How can I manually activate the software? | |
| ePreserver and Address Magic Personal must contact Connected Software's licensing server in order to activate the software. If you don't have an Internet connection, or your firewall prevents registration from working, you can manually register the s |
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| How do I use Address Magic Personal under the Enterprise license? | |
| The use of Address Magic Personal is included in the license for Address Magic Enterprise. You can download Address Magic Personal from:http://www.connectedsw.com/Downloads/MagicSetup.exeTo register |
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| Error 12029 during activation | |
| Symptom: You receive an Error 12029 after you enter your registration code.Cause: You are running a software firewall and ePreserver is blocked from accessing the Internet.Solution: Add e |
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| Error 12037: The date in the certificate is invalid or has expired | |
| Symptom: You receive the error message "The date in the certificate is invalid or has expired." There is also additional information, such as "Point 109 error code: 12037 http status 200".Cause |
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| “Your registration information can not be saved...” | |
| Problem: When you enter your registration code, you receive the error "Your registration information can not be saved please contact support@connectedsw.com"Cause: Your registration key is for a differ |
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| Error: The key you entered is an upgrade key | |
| Symptom: You entered your license code but received an error message that says, "The key you entered is an upgrade key. You must have a valid key already on the system before installing it. Please enter your original key, then try |
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| Error: The system administrator has set policies to prevent this installation. | |
| (Applies to Address Magic Personal and all variants of ePreserver running on Windows Vista or Windows 7.)Problem: You try to run the installer but receive the error, "The system administrator has set policies to prevent thi |
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