 | I am switching to Comcast/Roadrunner/Cox/etc? Will ePreserver work? | |
 | First, you must currently be using the AOL client (such as AOL 9) in order to get the most out of ePreserver. If you read your email with your web browser on www.aol.com, then ePreserver will only be able to convert yo |
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| I'm no longer a member of AOL. Can I still use ePreserver? | |
| Yes, ePreserver will work even if you are no longer a member of AOL. However, you should uncheck the box in ePreserver labeled "E-mail kept on AOL" under "What would you like to copy from AOL?" |
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| Where are my new favorites in Internet Explorer? | |
| To find your new favorites in Internet Explorer after ePreserver runs, start Internet Explorer (the big blue letter "e"), click the yellow star in the top left, and look for a folder named like this: <your screen names>'s |
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| Where is my AOL Organize directory? | |
| This article applies to AOL versions 4 through 9.5. This article does not apply to AOL Desktop.The AOL Organize directory contains the email, favorites and address books for all of your screen names. The location of you |
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| How is ePreserver licensed? | |
| Home Users: You need one license of ePreserver for each AOL account that you plan to convert. A single account may have multiple screen names, but you only need one license. You can also use that copy of ePreserver on multiple comput |
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| How do I copy my AOL data to a new computer? | |
| (Applies to ePreserver and ePreserver Recovery.)There are four ways to transfer your AOL information to a new computer. Most people will want to use Choice # |
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| Error 12029 during activation | |
| Symptom: You receive an Error 12029 after you enter your registration code.Cause: You are running a software firewall and ePreserver is blocked from accessing the Internet.Solution: Add e |
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| How do I convert to gmail with ePreserver? | |
| As of Build 394, ePreserver fully supports converting your address book and email Gmail. If you aren't running Build 394, please download and install the free upgrade:http://www.connectedsw.com/Downloads/ |
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| Application hangs updating Windows Contacts | |
| Symptom: The software hangs when you try to update Windows Contacts.Cause: You have thousands of contacts in Windows Contacts. This worked very well in Windows Address Book (WAB) in Windows XP, but works very po |
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| 64-bit Support (all products) | |
| All of the products from Connected Software are 32-bit. They will run on 64-bit "x64" operating systems such as certain versions of Windows Vista and Windows 7. However, the 64-bit version of Microsoft Outlook 2010 is not supported. |
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| Converting to Windows Live Mail in Windows 7 | |
| (Applies to Address Magic Personal and ePreserver)Problem: Windows 7 only supports Windows Live Mail, but neither ePreserver nor Address Magic Personal support Windows Live Mail. Note that Windows Mail and Windows Live Mail shar |
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