Knowledgebase: ePreserver > Troubleshooting
Address Book will not sync with AOL 9
Posted by Jim Beveridge on 26 March 2008 12:41 AM

Problem: You sign in to AOL 9, but the address book won't sync, even if you wait more than 30 minutes.

Cause: If you look in the AOL System Information, you'll see ABSyncError, maybe -1 or 202.

Solution: The exact solution is not known. The one system where we examined this problem was a Sony VAIO running Norton Anti-virus 2002, obviously a very old version. The system had not been updated with the latest security updates in several years. One guess is that the Root Certificate Update had not been installed.

(24 vote(s))
Helpful
Not helpful