Knowledgebase: ePreserver > Troubleshooting
Address Book will not sync with AOL 9
Posted by Jim Beveridge on 26 March 2008 12:41 AM

Problem: You sign in to AOL 9, but the address book won't sync, even if you wait more than 30 minutes.

Cause: If you look in the AOL System Information, you'll see ABSyncError, maybe -1 or 202.

Solution: The exact solution is not known. The one system where we examined this problem was a Sony VAIO running Norton Anti-virus 2002, obviously a very old version. The system had not been updated with the latest security updates in several years. One guess is that the Root Certificate Update had not been installed.

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