Knowledgebase: ePreserver > Troubleshooting
Error reading AOL form Step 3 or Step 6
Posted by Jim Beveridge, Last modified by Jim Beveridge on 15 March 2012 03:59 PM

Symptom: You are converting your AOL address book and ePreserver gives an error like, "The response from the server was not understood when reading AOL form step 6."

Cause: Problem communicating with the AOL web server.

Solution: To work around the problem, please follow the steps at

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