Error: You must uncheck "Download Shared Folders" in Outlook.
Posted by Jim Beveridge, Last modified by Jim Beveridge on 10 August 2012 02:47 PM

Applies To: Epicenter Server

Problem: You tried to send an update in Epicenter Server, but you received this error:
Unable to continue. You must uncheck "Download Shared Folders" in Outlook."

Cause: By default, Outlook attempts to cache shared folders and foreign mailboxes are considered shared folders. Caching dozens or hundreds of mailboxes is not desirable.

Solution: The checkbox for "Download Shared Folders" can be found in:

Control Panel / Mail / Show Profiles / Properties / Email Accounts / Change (or Settings) / More Settings / Advanced tab

You need to:

  1. Close Outlook
  2. Close Epicenter Server
  3. Uncheck the box above
  4. Restart Epicenter Server


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