Knowledgebase: ePreserver > Troubleshooting
ePreserver causes Blue Screen of Death (BSOD)
Posted by Jim Beveridge, Last modified by Jim Beveridge on 29 May 2011 02:47 PM

Under rare circumstances, your system can crash with a BSOD (Blue Screen of Death) when ePreserver starts. This is cause by problems in Windows when ePreserver puts Windows into Backup Mode in order to access your PFC file. The problem is usually caused by the computer's manufacturer, but can also be caused by moving a partition from one hard drive to another.

The workaround is as follows:

  1. Close ePreserver.
  2. Open your Start menu and open the "American Online" folder.
  3. Start the app called "AOL System Information".
  4. Go to the "Utilities" tab, then click "Close All AOL Programs".
  5. Open "My Computer".
  6. Browse to your Organize directory, which can be found using the directions in this article:
    http://www.connectedsw.com/faq.php?faq=63/0
  7. Copy your entire Organize directory to a USB thumb drive or burn it to a DVD.
  8. Now restart ePreserver.
  9. Click the button labeled "Show More Choices" (if it appears.)
  10. Click the Folder button.
  11. Select the Organize folder in the DVD or USB thumb drive.
  12. ePreserver will now run without problem.

Alternatively, you can use the following procedure to repair the problem with Windows. The procedure below can be used if you get the blue screen of death (BSOD) error saying "Bad_Pool_Header Stop: 0x00000019".

  1. Right click on My Computer (or just "Computer" in Vista/Win7) and select Properties.
  2. Click Device Manager on the left.
  3. In the "View" menu, select "Show hidden devices."
  4. Scroll down to "storage volumes"
  5. Click on the plus to expand.
  6. Click on each one listed and right click and uninstall. (you will get a message on some staying to reboot before it takes effect. Select no until you do them all.)
  7. Reboot.
  8. Wait till windows automatically reinstalls devices. Will prompt to reboot again.
  9. Reboot.

Now ePreserver should work.

More information on this problem can be found at:
http://www.techspot.com/vb/topic94820-4.html

 

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