Knowledgebase: ePreserver > Troubleshooting
Outlook won't archive imported messages
Posted by Jim Beveridge, Last modified by Jim Beveridge on 02 June 2011 08:34 PM

(Applies to: Address Magic Personal PLUS, Address Magic Enterprise PLUS, ePreserver)

Problem: You are trying to use Outlook's archive function to archive messages that were imported by one of our products.

Cause: This problem is caused by the design of Outlook's archive function. The Outlook archive function uses the Modified timestamp to determine what to archive. However, for imported messages, the Modified timestamp is always the current time, which means that "old" email is not archived.


Outlook manages the Modified timestamp automatically. It is a read-only property, which means that our products cannot fix the problem by manually changing the Modified timestamp.

Microsoft has issued a Hotfix to provide a solution for Outlook 2007.  Please see:

The availability of a Hotfix for Outlook 2010 is unknown.


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