Knowledgebase: ePreserver > Troubleshooting
The favorites checkbox is grayed
Posted by Jim Beveridge on 05 January 2013 12:51 PM

(Applies to: ePreserver)

Symptom: You want to convert your favorites from AOL, but the option in ePreserver to convert favorites is grayed out and cannot be checked.

Cause: Either you are converting from www.aol.com or your are converting from AOL Desktop.

Solution:

If you are converting from www.aol.com, then you do not need to convert your favorites because your favorites are already in your browser.

If you are converting from AOL Desktop, ePreserver does not support converting favorites from AOL Desktop. There is no workaround.

 

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