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Knowledgebase: Epicenter Server > Troubleshooting
Error: The Outlook address book is not initialized
Posted by Jim Beveridge on 05 September 2013 10:13 AM

(Applies to: Epicenter Server)

Problem: When starting Epicenter Server, you receive the error, "Configuration warning: The Outlook address book is not initialized, either because Outlook has not been run yet with this profile or the OAB has not been downloaded."

Solution for Outlook 2007:

If you just installed Outlook 2007, then the warning message is probably accurate. Try to download the OAB:

  1. Go to the Send/Receive tab
  2. Click Send/Receive Groups
  3. Select Download Address Book…
  4. Check Full Details
  5. Make sure that the correct address book is selected at the bottom.
  6. Click OK.

If it still doesn’t work, I think you should ignore the warning. Outlook 2007 can only download a single OAB, so if there's a different OAB already downloaded, then it's not possible to download another. Epicenter Server only uses the OAB for address selection. The OAB is not use the OAB when executing a task.

Solution for Outlook 2010/2013:

Outlook 2010 has slightly different steps for downloading the OAB because the user interface uses Ribbons. Also, Outlook 2010 and 2013 are capable of downloading multiple OABs.
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