Knowledgebase: Epicenter Server > Troubleshooting
Error: The Outlook address book is not initialized
Posted by Jim Beveridge on 05 September 2013 10:13 AM
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(Applies to: Epicenter Server) Problem: When starting Epicenter Server, you receive the error, "Configuration warning: The Outlook address book is not initialized, either because Outlook has not been run yet with this profile or the OAB has not been downloaded." Solution for Outlook 2007: If you just installed Outlook 2007, then the warning message is probably accurate. Try to download the OAB:
If it still doesn’t work, I think you should ignore the warning. Outlook 2007 can only download a single OAB, so if there's a different OAB already downloaded, then it's not possible to download another. Epicenter Server only uses the OAB for address selection. The OAB is not use the OAB when executing a task. Solution for Outlook 2010/2013: Outlook 2010 has slightly different steps for downloading the OAB because the user interface uses Ribbons. Also, Outlook 2010 and 2013 are capable of downloading multiple OABs.
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