Knowledgebase: ePreserver > Troubleshooting
Google Account: sign-in attempt blocked
Posted by Jim Beveridge, Last modified by Jim Beveridge on 27 April 2015 10:23 AM

(Applies to: ePreserver, Address Magic)

Problem: When you attempt to convert to or from Gmail, your username/password does not work. You get an email that starts out, "We recently blocked a sign-in attempt to your Google Account..."

Cause: Gmail trying to make customers think 3rd-party applications are insecure. In fact, ePreserver and Address Magic both connect to Gmail with SSL/TLS, which is the same technology your credit card company uses to protect financial transactions.

Solution: Go to, click Enable, and click Done. You can go back and select Disable after the conversion is complete. The complete instructions are in the email you received in your Gmail account. A sample of the email is below:

Hi John,

We recently blocked a sign-in attempt to your Google Account [].

Sign in attempt details
Date & Time: Monday, September 22, 2014 12:26:24 PM UTC
Location: New York, NY, USA

If this wasn't you
Please review your Account Activity page at to see if anything
looks suspicious. Whoever tried to sign in to your account knows your
password; we recommend that you change it right away.

If this was you
You can switch to an app made by Google such as Gmail to access your
account (recommended) or change your settings at so that your
account is no longer protected by modern security standards.

To learn more, see

The Google Accounts team

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