Some Epicenter contacts are always out of date
Posted by Jim Beveridge, Last modified by Jim Beveridge on 13 December 2016 12:31 PM
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(Applies to: Epicenter Server) Problem: A small number of contacts always show as Updated in the History, even though they haven't changed. Cause: The “showinaddressbook” attribute is populated in Active Directory for those contacts, but the users do not have a mailbox. Solution: [Connected Software cannot provide technical support on the information below because this is not an issue with our product. The information below is presented as a courtesy to our customers.] Check the event log on the Exchange Server. This article applies if you see Exchange Server Event ID similar to this: 9325 “OABGen will skip user entry ‘Smith, John’ in address list ‘\Global Address List’ because the SMTP address is “ is invalid. - \Default Offline Address Book. You will see one of these errors for each of the users that is continually updated. Additional information can be found at:
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