Knowledgebase: ePreserver > Troubleshooting
ePreserver error: Failed to import existing address book
Posted by Jim Beveridge on 08 October 2015 10:08 PM

(Applies to: ePreserver)

Problem: You run ePreserver to convert contacts from www.aol.com and you get the error, "Failed to import existing address book."

Cause: The AOL carddav server is crashing.

Solution: Please follow the steps on this web page:

http://www.connectedsw.com/ConvertAolAddressBook.php

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