Error: Unable to load the table of contents for [address list]. The connection to Microsoft Exchange is unavailable.
Posted by Jim Beveridge, Last modified by Jim Beveridge on 25 November 2016 09:30 PM

(Applies to: Epicenter Server)

Problem:  When sending an update, you receive an error like one of these:

11/12/16 15:05:21 [Global Address List] Unable to load the table of contents for Global Address List.  Microsoft Exchange Address Book reported that, "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."  Reason: MAPI_E_NETWORK_ERROR.

06/09/14 08:15:07 Unable to load the table of contents for Offline Global Address List.  Microsoft Exchange Address Book reported that, "Outlook temporarily lost contact with Microsoft Exchange. Some of the results in this window may be lost. Try again later."  Reason: MAPI_E_END_OF_SESSION. [Also could be MAPI_E_NETWORK_ERROR.]

Solution:

You need to enter your username/password for Outlook. See http://www.connectedsw.com/faq.php?faq=nopassword

If you recently installed Outlook, try restarting Outlook. It may ask for your password. Enter your password (check the "Remember my credentials" box') and then Epicenter will work.

If you are using Hosted Exchange, look in Control Panel | User Accounts | Credential Manager | Windows Credentials. You should see three Generic Credentials, as follows: ("XX" is dependent on your version of Outlook.)

  • MicrosoftOfficeXX_Data:SSPI:user@example.com
  • MS.Outlook.XX:user@example.com:PUT
  • Epicenter Server

 

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