Error: "Your default profile is not configured for Microsoft Exchange"
Posted by Jim Beveridge, Last modified by Jim Beveridge on 11 September 2019 12:59 AM

(Applies to: Epicenter Server)

Problem: When doing unscheduled updated, you get the error "Your default profile is not configured for Microsoft Exchange"

Cause #1: Outlook was left running during a scheduled update.

Solution #1: You should complete log out (which also shuts down Outlook) when Epicenter Server is performing updates.

Cause #2: Trying to run Epicenter as an Administrator. Don't use Run as Admin.

Solution #2:

  1. Close Epicenter Server.
  2. Run it again.
  3. If you are asked, "Do you want to allow this app to make changes to your device?", then you are running as an Administrator. (If you don't see this message, then this knowledgebase article does not apply and you should stop here.)
  4. Close Epicenter Server again.
  5. Right-click the shortcut on your taskbar (if any) and select Unpin from taskbar.
  6. Right-click the shortcut on your Desktop and select Properties.
  7. Go to the Compatibility tab.
  8. Ensure that Run this program as an administrator is unchecked.
  9. Click OK
  10. Open Task Scheduler.
  11. On the left, open Task Scheduler Library and click Connected Software.
  12. Delete all tasks.
  13. Reopen Epicenter Server.

Cause #3: You are using Outlook 365 v1902, which was release in Q1 of 2019. You have Modern Authentication enabled.

Solution #3: Revert to version 1808. More information can be found in this thread:

http://peach.ease.lsoft.com/scripts/wa-PEACH.exe?A1=ind1907&L=mapi-l

 

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