Knowledgebase: ePreserver > Troubleshooting
"Incomplete SecBuffer" error
Posted by Jim Beveridge, Last modified by Jim Beveridge on 17 December 2007 06:12 PM

Problem: When copying email messages from an IMAP server under Windows 2000, you receive the following error:

failed during copying process , Incomplete SecBuffer exceeds buffer size

Cause: Bug in Windows.

Solution: There are three possible solutions:

1. If you are running Windows 2000:
Install this update:

2. If you are running Windows XP:
Upgrade to Service Pack 2

3. If you don't want to apply any updates or patches:
The secbuf error only happens with email saved on AOL. The secbuf error won't happen with email saved on your PC. Therefore, if you save the messages stored on AOL down to your personal filing cabinet, then you can run ePreserver, uncheck the box labeled "email saved on AOL", and everything will work fine.

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