Outlook is grayed out in the list
Posted by Jim Beveridge, Last modified by Jim Beveridge on 04 February 2015 08:28 PM

(Applies to: Address Magic Personal, ePreserver)

Problem: Outlook either doesn't show as a source or destination or is grayed out.


There are four common causes for this problem. (The solutions below are provided as a service to our customers and will not be supported as part of our free technical support.)

#1: Outlook is not installed. Note that Microsoft Outlook is completely different from Outlook Express.

Solution: Install Microsoft Office 2003 or later. Don't install Outlook "side by side", it won't work with Address Magic or ePreserver.

#2: Outlook's installation is damaged. If this is the case, Outlook may run fine, the problem only affects 3rd party software.

Solution: Go to Control Panel / Programs and Features, select Microsoft Office and click Repair. Once this is complete, ePreserver and Address Magic should recognize Outlook.

#3: You are using Outlook 2010/2013 64-bit and an old version of our software. To check this, open Outlook, click File in the top left, click Help, and look on the right under "About Microsoft Outlook." It will say something like "Version: 14.0.6129.5000 (32-bit)" If it says 32-bit, then this solution does not apply.

Solution for Address Magic Personal: Install the 64-bit version of Address Magic from:


Solution for ePreserver: Uninstall the 64-bit version of Microsoft Office and install the 32-bit version.

#4: You are using Microsoft Office "Click to Run", which requires Build 426 or later of Address Magic or ePreserver. You can download the latest version using one of these links:




Keywords: appear, missing


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