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Knowledgebase : Address Magic Personal

(Applies to Address Magic Personal and Address Magic Enterprise.) CONNECTED SOFTWARE CANNOT PROVIDE TECHNICAL SUPPORT ON THE PROCESS BELOW. However, we will provide a refund if it doesn't work for you. PROBLEM: You want to move an address book from one...
(Applies to: Address Magic Personal PLUS) To convert your messages for use on a new computer, follow the procedure below. This procedure preserves attachments. CONNECTED SOFTWARE CANNOT PROVIDE TECHNICAL SUPPORT ON THE PROCESS BELOW. However, we will ...
(Applies to: ePreserver, Address Magic) PROBLEM: When you attempt to convert to or from Gmail, your username/password does not work. You get an email that starts out, "We recently blocked a sign-in attempt to your Google Account..." CAUSE: Gmail tryin...
Address Magic Personal [http://www.connectedsw.com/Overview/57262] can convert both address books and email to Gmail from any supported source, including Outlook, Thunderbird, Windows Mail, and Lotus Notes. PLEASE FOLLOW THESE STEPS TO CONVERT AN ADDRES...
Address Magic cannot read address books directly from MSN or Hotmail. However, you can export a CSV file from Outlook.com/Hotmail and then use Address Magic to convert the CSV file to something else. Go to the People page, click MANAGE in the top toolbar,...
(Applies to: ePreserver, Address Magic) SYMPTOM: You've converted your email to EML and opened the __Index.html__ page, but you can't open the EML file. CAUSE: Browser support for EML files is poor to non-existent. SOLUTION: Use Firefox to open __In...
(Applies to: ePreserver, Address Magic) PROBLEM: You've converted your contacts to Gmail, but the contacts don't appear under "My Contacts." CAUSE: Contacts appear under their original AOL categories. SOLUTION: Look under other labels, like Au...
(Applies to: Address Magic Personal) ePreserver [1] supports converting address books, favorites and email from CompuServe 2000, CompuServe 6 or CompuServe 7. Address Magic Personal [2] support converting address books from CompuServe 3 or later (Windows...
(Applies to: ePreserver) THIS ARTICLE IS OBSOLETE. EPRESERVER BUILD 420 AND LATER NO LONGER USE CSV FILES. Contacts are usually converted directly to Gmail as long as you have the .Net Framework 2.0 installed. However, in some cases it's not poss...
(Applies to: Address Magic Personal PLUS) Here's how to copy from AOL to Gmail using Address Magic Personal. You must have the PLUS version to copy your AOL email. PLEASE FOLLOW THESE STEPS TO CONVERT AN ADDRESS BOOK: * Run Address Magic Pers...
(Applies to Address Magic Personal and Address Magic Enterprise.) SYMPTOM: You receive unexpected errors converting between GroupWise and Outlook. CAUSE: GroupWise and Outlook do not coexist peacefully. You must switch profiles in order to go from o...
PROBLEM: You converted your email to Google Apps, but only the folder name was remembered, the folder hierarchy itself was lost. CAUSE: Google Apps doesn't use folders or folder hierarchies. Google Apps uses tags, and the tags are limited to 40 char...
Although Address Magic can read address books from Thunderbird without difficulty, it takes an extra step convert an address book to Thunderbird: * Start Address Magic Personal. * Choose your source address book. * On the Destination Format page...
(Applies to Address Magic Personal and ePreserver) PROBLEM: Address Magic and ePreserver support converting to Windows Live Mail, but you lose the read/unread status for each message. The following solution is a workaround that will preserve the rea...
(Applies to: Address Magic Personal) SYMPTOM: You are trying to import from or export to Netscape 4, but Netscape does not appear on the Source or Destination List. CAUSE: Either Netscape is not installed or it is missing the import/export module. Y...
To transfer your address book from one screen name to another, go to your Contacts into the AOL web interface, click Tools, and click Export. Save the contacts to a file. Sign out, sign in to the AOL web interface in the destination screen name, go to you...
(Applies to Address Magic Personal and ePreserver.) SYMPTOM: You typed in your name and registration code, but when you clicked Next to activate the software you received an error. CAUSE: The most common cause is that the firewall is blocking ePrese...
The process for converting your messages and address book(s) from Mac Eudora to Windows is a little confusing because Address Magic Personal PLUS does not run on the Mac. Here is the correct procedure:Create a ZIP file of your Mac data by going to your Do...
(Applies to Address Magic Personal and all variants of ePreserver running on Windows Vista or Windows 7.)Problem: You try to run the installer but receive the error, "The system administrator has set policies to prevent this installation."Soluti...
Problem: Palm Desktop is installed on your computer, but it doesn't show up on the list of destinations in Address Magic. Cause: Address Magic does not support converting directly to the Palm Desktop. Solution: Below are solutions for importing and exp...
(Applies to Address Magic Personal and Address Magic Enterprise.)Problem: Converting to vCard in Address Magic creates a single file with multiple vCards, but you need one file for each vCard.Solution: To create one vCard file for each contact, please per...
Symptom: You receive the error message "The date in the certificate is invalid or has expired." There is also additional information, such as "Point 109 error code: 12037 http status 200".Cause: The date on your computer is wrong.Solut...
Problem: Address Magic Personal does not have built-in support for reading address books from The Bat. You can use LDIF as an intermediary file format, but distribution lists may not convert properly becase The Bat uses the wrong character encoding for th...
The use of Address Magic Personal is included in the license for Address Magic Enterprise. You can download Address Magic Personal from:http://www.connectedsw.com/Downloads/MagicSetup.exeTo register it, start the Address Magic Personal and enter the last ...
Problem: After converting messages to Gmail with ePreserver or Address Magic, you look in the Sent Mail folder and everything shows as "To: me".Cause: Gmail does not recognize the "From" address of your old email messages.Solution:Go t...
(PE,EE)To convert your address book to Microsoft Excel, you first use Address Magic to convert your address book to a Comma Separated Values (CSV) file. Make sure you note the location of where you save the CSV file. To open the file in Excel, start Excel...
ePreserver and Address Magic Personal must contact Connected Software's licensing server in order to activate the software. If you don't have an Internet connection, or your firewall prevents registration from working, you can manually register the softwa...
Problem: When copying email messages from an IMAP server under Windows 2000, you receive the following error:failed during copying process , Incomplete SecBuffer exceeds buffer sizeCause: Bug in Windows.Solution: There are three possible solutions:1. If y...
(PE)Symptom: When converting an address book to CSV format, the distribution lists are lost. Cause: There is no standard way to place distribution lists in the CSV file format. Solution: Export to the file format named "Distribution Lists" inste...
(PE,EE) Symptom: You import email addresses from another email application into Eudora, but nothing shows up in the Eudora address books. Cause: Eudora was running when you ran Address Magic and Eudora didn't notice that Address Magic updated the address ...
You need one license of Address Magic (either Personal or Enterprise) for each mailbox that you plan to convert. A single mailbox may have multiple address books. This means, for example, that if one person has both a laptop and a desktop computer, you ne...
To copy your address book to an iPod using Address Magic Personal, please follow these steps:Use Address Magic Personal to convert your address book. Use vCard as the destination, then click the File button and save the file as "contacts.vcf" on...
Problem: If you use Address Magic to copy the Windows Address Book (WAB), only the default address book is copied. Cause: Address Magic understands WAB subfolders, but you must do the folders one at a time.Solution: Do the following steps for each folder...
This article describes how to convert from Eudora on the Mac to any format supported by Address Magic. Although Address Magic does not run on the Mac, Address Magic is capable of reading the Mac Eudora file format, with some limitations.Please perform the...
Symptom: You entered your license code but received an error message that says, "The key you entered is an upgrade key. You must have a valid key already on the system before installing it. Please enter your original key, then try this one again. If ...
Symptom: You are converting to Google Apps, but you receive the error "This domain does not allow users to access the Email Migration API." You may also get "(403) Forbidden."Cause: The migration API is disabled in your Google Apps Con...
Applies to: Address Magic PersonalProblem: Entering an upgrade key (or "license code") from the manual activation page on this web site does not work.Solution: Please follow the steps below.You must enter three separate keys to do manual activat...
Applies to: Address Magic Personal and Address Magic Enterprise.Problem: There's no apparent way to tell Address Magic to use a different Thunderbird profile.Solution: Address Magic always uses the last profile that was opened in Thunderbird. For instruct...
Problem: Address Magic Personal cannot import Windows Address Book (WAB) in Windows 7.Cause: WAB is not supported by Windows 7.Solution: There are two workarounds.The first alternative is to import to Windows Contacts on the Windows 7 computer.Copy the WA...
(Applies to: Address Magic) PROBLEM: Thunderbird normally separates the email from your various email accounts. When Address Magic converts email from Thunderbird to Outlook (or anything else), the accounts are merged together, meaning email from al...
(Applies to: ePreserver and Address Magic) PROBLEM: You convert messages to Gmail, then receive the error "[CLOSED] IMAP connection broken (server response)" CAUSE #1: Google limits how much email you can transfer in a day. This can happen if you...
(Applies to: Address Magic Personal, Address Magic Enterprise) PROBLEM: Messages imported from mbox files have date/times that are off by a few hours. CAUSE: mbox headers are missing timezone information. For example: From ozt@test.com Sat Jan 18 19...
(Applies to: Address Magic Personal, Address Magic Enterprise) SYMPTOM: Email imported from Thunderbird has an empty Subject and From. Other information may be wrong or inconsistent. CAUSE: Thunderbird mbox file that mixes usage of newline and carriag...