(Applies to: Epicenter Server)
PROBLEM: When you send an update, you receive the error, "You do not
have privileges to open the mailbox for ..."
SOLUTION #1: If this error is happening for ALL users:
Set your mailbox permissions according to the ins...
(Applies to: Epicenter Server)
SYMPTOM: Contacts synced to the phones, but when you make a change to
the GAL (or other source address book), the change doesn't appear on
the phone.
CAUSE: Varied.
SOLUTION:
DO THE CHANGES SHOW IN OUTLOOK? Look in t...
(Applies to: Epicenter Server)
SYMPTOM: You receive an error message in Epicenter Server similar to
this:
12/16/15 09:57:33 [Global Address List] Unable to open the mailbox for
Xxxx Yyyyy . Reason: Unspecified error . Support
Info: ec...
(Applies to: Epicenter Server)
PROBLEM: When doing unscheduled updated, you get the error "Your
default profile is not configured for Microsoft Exchange"
CAUSE #1: Outlook was left running during a scheduled update.
SOLUTION #1: You should complete ...
(_Applies to: Epicenter Server_)
PROBLEM: You launch Epicenter with the icon on the Desktop, but
nothing happens.
SOLUTION:
Please try the following solutions, in this order:
* Open the Windows Task Manager and kill all running instances of
Epic...
As described by Microsoft in this article, Office 365 will no longer
support RPC over http as of October 31, 2017:
https://support.microsoft.com/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017
[https://support.microsof...
(Applies to: Epicenter Server)
PROBLEM: You receive the following error message:
Cannot save scheduled task. The error reported was "A specified login
session does not exist. It may already have been terminated."
SOLUTION:
* Run gpedit.msc
* L...
(Applies to: Epicenter Server)
PROBLEM: Epicenter distributes updates if you click the "Send Now"
button, but scheduled updates do not work.
CAUSE: Task is not running properly in Windows Task Scheduler.
SOLUTION: There are five common causes of thi...
(_Applies to: Epicenter Server_)
SYMPTOM: After importing an address book into Outlook, all of the fax
numbers for the new entries appear in the Outlook address book.
CAUSE: This is the way Outlook is designed to work.
SOLUTION: Please choose one of...
_(Applies to: Epicenter Server)_
Symptom: After upgrading your Exchange Server or switching to Office
365, you receive an error similar to this:
Unable to open the mailbox for xxxxx. Microsoft
Exchange Information Store reported that, ...
(_Applies to: Epicenter Server_)
SYMPTOM: When you send an update, you receive this error:
Unable to open the mailbox for Xxx Yyyy . Reason:
Unspecified error.
This error is most often seen with Office 365.
CAUSE: You are using Outl...
(_Applies to: Epicenter Server_)
PROBLEM: Syncing photos/pictures to phones takes significantly more
time and bandwidth.
SOLUTION: Tell Epicenter not to copy pictures.
Contact Technical Support and ask for "RemovePictures.zip".
Unzip the file and ...
(_Applies to: Epicenter Server_)
PROBLEM: A small number of contacts always show as Updated in the
History, even though they haven't changed.
CAUSE: The "showinaddressbook" attribute is populated in Active
Directory for those contacts, but the users d...
_(Applies to: Epicenter Server)_
PROBLEM: When sending an update, you receive an error like one of
these:
11/12/16 15:05:21 [GLOBAL ADDRESS LIST] UNABLE TO LOAD THE TABLE OF
CONTENTS FOR GLOBAL ADDRESS LIST. MICROSOFT EXCHANGE ADDRESS BOOK
REPORTED T...
(Applies to Epicenter Server)
PROBLEM: When sending an update from an address list with thousands of
contacts, you receive an error like one of these:
06/09/11 16:32:57 [ALL USERS] UNABLE TO LOAD THE TABLE OF CONTENTS FOR
ALL USERS. "MICROSOFT EXCHAN...
PROBLEM: When you send an update with Epicenter, you receive this
error:
Conversion error, location 2. Reason: MAPI_E_NOT_FOUND.
CAUSE: Exchange Server permissions.
SOLUTION:
Start by opening the manual for Epicenter (under Help/View Manual.) Go
t...
(Applies to: Epicenter Server)
PROBLEM: You enter an email address that you know exists, but
Epicenter can't find it.
CAUSES:
* If you just created that user, your OAB (offline address book) in
Outlook needs to be updated. This problem will correc...
(Applies to: Epicenter Server and Address Magic Enterprise)
SYMPTOM: You receive an error similar to the following:
04/19/11 07:58:27 [All Users] The user name resolved to John Doe, but
there is no Exchange mailbox associated with that address.
SOLU...
(Applies to: Epienter Server)
PROBLEM: Epicenter gives you an error message such as this:
Unable to load 'Offline Global Address List'. This may mean that your
user credentials have not been properly saved in Outlook. You must be
able to run Outlook wit...
(Applies to: Epicenter Server)
PROBLEM: when an update is made to a contact in a source address
book, such as the updating of a phone number, Outlook 2010 users do
not see the update but Outlook 2007 users do. This problem is easy to
identify becaus...
(Applies to Epicenter Server with Exchange Mailbox updates. This
solution does NOT apply to contacts that don't appear on the phone.)
SYMPTOM: The Epicenter history shows that an update was sent to a
user, but the folder does not appear in Outlook. ...
(Applies to: Epicenter Server) SYMPTOM: When distributing updates in
Attachment mode, you rename the folder on the server that the
Epicenter server is distributing, but the client folder is not renamed
when the client receives an update, even if you set...
(Applies to: Epicenter Server)
SYMPTOM: You receive the error "Error at Location 38: The message
store has reached its maximum size."
CAUSE: The user's mailbox is full.
SOLUTION: You can determine which user by looking at the History
after the...
APPLIES TO: Epicenter Server
PROBLEM: You tried to send an update in Epicenter Server, but you
received this error:
Unable to continue. You must uncheck "Download Shared Folders" in
Outlook."
CAUSE: By default, Outlook attempts to cache shared fo...
(Applies to Epicenter Server only.)
PROBLEM: You are scheduling a task with Windows Task Scheduler, but
you get the error "Access Denied" when you try to save the task.
CAUSES: There are four common causes to this problem. In order of
frequency o...
(Applies to: Epicenter Server)
PROBLEM: When starting Epicenter Server, you receive the error,
"Configuration warning: The Outlook address book is not initialized,
either because Outlook has not been run yet with this profile or the
OAB has not been...
(Applies to: Epicenter Server)
PROBLEM: When sending an update from Epicenter Server, you get the
error, "Conversion error, location 19, Reason: MAPI_E_NOT_FOUND".
CAUSE: Exchange is processing a new user or mailbox.
SOLUTION: No action necessary. T...
(Applies to: Epicenter Server)
PROBLEM: Epicenter Build 430 randomly gives the error MAPI_E_TOO_BIG.
CAUSE: Outlook setting needs to be changed.
SOLUTION: Go to the computer running Epicenter and make sure that
"Download Shared folders" is unchecke...
(Applies to: Epicenter Server)
PROBLEM: When attempting to send an update, the process stops partway
through and puts up an authentication window. It will not accept even
the correct username and password, so you are forced to click on
Cancel button. Th...
_(Applies to: Epicenter Server)_
PROBLEM: When you try to install or uninstall Epicenter Server, you
see this error:
Error: RESULT_PROPERTY_EPISERVE is not a valid short filename
CAUSE: Bug in Windows Installer
SOLUTION:
The Epicenter Server ins...
(Applies to: Epicenter Server)
SYMPTOM: You are running a hybrid Exchange environment with O365 and
on-premises. You receive an error similar to this:
06/29/17 06:14:04 [GLOBAL ADDRESS LIST] SKIPPING
/O=NT5/OU=00000000000000000000000000000000/CN=74DEB...
(Applies to: Epicenter Server)
SYMPTOM: You see an error message similar to the following:
05/17/19 12:32:02 [Global Address List] Starting unscheduled update to
all recipients.
05/17/19 12:32:10 [GLOBAL ADDRESS LIST] UNABLE TO OPEN THE MAILBOX FOR
J...
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