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Knowledgebase : Epicenter Server > Troubleshooting
(Applies to: Epicenter Server) SYMPTOM: Contacts synced to the phones, but when you make a change to the GAL (or other source address book), the change doesn't appear on the phone. CAUSE: Varied. SOLUTION: DO THE CHANGES SHOW IN OUTLOOK? Look in t...
(Applies to: Epicenter Server) SYMPTOM: You receive an error message in Epicenter Server similar to this: 12/16/15 09:57:33 [Global Address List] Unable to open the mailbox for Xxxx Yyyyy . Reason: Unspecified error . Support Info: ec...
(Applies to: Epicenter Server) PROBLEM: When you send an update, you receive the error, "You do not have privileges to open the mailbox for ..." SOLUTION #1: If this error is happening for ALL users: Set your mailbox permissions according to t...
As described by Microsoft in this article, Office 365 will no longer support RPC over http as of October 31, 2017: https://support.microsoft.com/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017 [https://support.microsof...
(Applies to: Epicenter Server) PROBLEM: Epicenter distributes updates if you click the "Send Now" button, but scheduled updates do not work. CAUSE: Task is not running in the Task Scheduler. SOLUTION: There are three common causes of this problem: ...
_(Applies to: Epicenter Server)_ Symptom: After upgrading your Exchange Server or switching to Office 365, you receive an error similar to this: Unable to open the mailbox for xxxxx. Microsoft Exchange Information Store reported that, ...
(_Applies to: Epicenter Server_) SYMPTOM: When you send an update, you receive this error: Unable to open the mailbox for Xxx Yyyy . Reason: Unspecified error. This error is most often seen with Office 365. CAUSE: You are using Outl...
(_Applies to: Epicenter Server_) PROBLEM: You launch Epicenter with the icon on the Desktop, but nothing happens. SOLUTION: Please try the following solutions, in this order: * The most common cause of this problem is setting the checkbox in Pro...
(_Applies to: Epicenter Server, Address Magic Enterprise_) SYMPTOM: After importing an address book into Outlook, all of the fax numbers for the new entries appear in the Outlook address book. CAUSE: This is the way newer versions of Outlook are desig...
(_Applies to: Epicenter Server_) PROBLEM: Syncing photos/pictures to phones takes significantly more time and bandwidth. SOLUTION: Tell Epicenter not to copy pictures. Contact Technical Support and ask for "RemovePictures.zip". Unzip the file and ...
(_Applies to: Epicenter Server_) PROBLEM: A small number of contacts always show as Updated in the History, even though they haven't changed. CAUSE: The "showinaddressbook" attribute is populated in Active Directory for those contacts, but the users d...
_(Applies to: Epicenter Server)_ PROBLEM: When sending an update, you receive an error like one of these: 11/12/16 15:05:21 [GLOBAL ADDRESS LIST] UNABLE TO LOAD THE TABLE OF CONTENTS FOR GLOBAL ADDRESS LIST.  MICROSOFT EXCHANGE ADDRESS BOOK REPORTED T...
(Applies to Epicenter Server) PROBLEM: When sending an update from an address list with thousands of contacts, you receive an error like one of these: 06/09/11 16:32:57 [ALL USERS] UNABLE TO LOAD THE TABLE OF CONTENTS FOR ALL USERS.  "MICROSOFT EXCHAN...
(Applies to: Epicenter Server) PROBLEM: You have defined a schedule for tasks in Epicenter, but they never run, or they show Aborted. CAUSE: Epicenter uses Windows Task Scheduler to launch scheduled updates. Problems are almost always caused by config...
PROBLEM: When you send an update with Epicenter, you receive this error: Conversion error, location 2. Reason: MAPI_E_NOT_FOUND. CAUSE: Exchange Server permissions. SOLUTION: Start by opening the manual for Epicenter (under Help/View Manual.) Go t...
(Applies to: Epicenter Server) PROBLEM: You enter an email address that you know exists, but Epicenter can't find it. CAUSES: * If you just created that user, your OAB (offline address book) in Outlook needs to be updated. This problem will correc...
(Applies to: Epicenter Server and Address Magic Enterprise) SYMPTOM: You receive an error similar to the following: 04/19/11 07:58:27 [All Users] The user name resolved to John Doe, but there is no Exchange mailbox associated with that address. SOLU...
(Applies to: Epienter Server) PROBLEM: Epicenter gives you an error message such as this: Unable to load 'Offline Global Address List'. This may mean that your user credentials have not been properly saved in Outlook. You must be able to run Outlook wit...
(Applies to: Epicenter Server) PROBLEM: when an update is made to a contact in a source address book, such as the updating of a phone number, Outlook 2010 users do not see the update but Outlook 2007 users do. This problem is easy to identify becaus...
(Applies to Epicenter Server with Exchange Mailbox updates. This solution does NOT apply to contacts that don't appear on the phone.) SYMPTOM: The Epicenter history shows that an update was sent to a user, but the folder does not appear in Outlook. ...
(Applies to: Epicenter Server) SYMPTOM: When distributing updates in Attachment mode, you rename the folder on the server that the Epicenter server is distributing, but the client folder is not renamed when the client receives an update, even if you set...
(Applies to: Epicenter Server) SYMPTOM: You receive the error "Error at Location 38: The message store has reached its maximum size." CAUSE: The user's mailbox is full. SOLUTION: You can determine which user by looking at the History after the...
APPLIES TO: Epicenter Server PROBLEM: You tried to send an update in Epicenter Server, but you received this error: Unable to continue. You must uncheck "Download Shared Folders" in Outlook." CAUSE: By default, Outlook attempts to cache shared fo...
(Applies to Epicenter Server only.) PROBLEM: You are scheduling a task with Windows Task Scheduler, but you get the error "Access Denied" when you try to save the task. CAUSES: There are four common causes to this problem. In order of frequency o...
(Applies to: Epicenter Server) PROBLEM: You receive the following error message: Cannot save scheduled task. The error reported was "A specified login session does not exist. It may already have been terminated." SOLUTION: This problem can ...
(Applies to: Epicenter Server) PROBLEM: When starting Epicenter Server, you receive the error, "Configuration warning: The Outlook address book is not initialized, either because Outlook has not been run yet with this profile or the OAB has not been...
(Applies to: Epicenter Server) PROBLEM: When sending an update from Epicenter Server, you get the error, "Conversion error, location 19, Reason: MAPI_E_NOT_FOUND". CAUSE: Exchange is processing a new user or mailbox. SOLUTION: No action necessary. T...
(Applies to: Epicenter Server) PROBLEM: Epicenter Build 430 randomly gives the error MAPI_E_TOO_BIG. CAUSE: Outlook setting needs to be changed. SOLUTION: Go to the computer running Epicenter​ and make sure that "Download Shared folders" is unchecke...
(Applies to: Epicenter Server) PROBLEM: When attempting to send an update, the process stops partway through and puts up an authentication window. It will not accept even the correct username and password, so you are forced to click on Cancel button. Th...
_(Applies to: Epicenter Server)_ PROBLEM: When you try to install or uninstall Epicenter Server, you see this error: Error: RESULT_PROPERTY_EPISERVE is not a valid short filename CAUSE: Bug in Windows Installer SOLUTION: The Epicenter Server ins...