Our Epicenter Server manual can be found at:
https://connectedsw.atlassian.net/wiki/spaces/epicenter/overview
(Applies to: Epicenter Server)
PROBLEM: When you send an update, you receive the error, "You do not
have privileges to open the mailbox for ..."
SOLUTION #1: If this error is happening for ALL users:
Set your mailbox permissions according to the ins...
(Applies to: Epicenter Server)
SYMPTOM: You receive an error message in Epicenter Server similar to
this:
12/16/15 09:57:33 [Global Address List] Unable to open the mailbox for
Xxxx Yyyyy . Reason: Unspecified error . Support
Info: ec...
As described by Microsoft in this article, Office 365 will no longer
support RPC over http as of October 31, 2017:
https://support.microsoft.com/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017
[https://support.microsof...
(Applies to: Epicenter Server)
QUESTION: Will Epicenter Server work with 64-bit Outlook?
ANSWER:
Yes, except that Epicenter Server won't run with 64-bit Outlook on
Windows 10 because of changes made to Windows 10 in late 2017.
If you already have ...
(_Applies to: Epicenter Server_)
Epicenter Server can be copied to a new computer as follows.
* Make sure Outlook is correctly installed and configured on the new
computer, and that you have run it at least once.
* Install Epicenter Server on the ...
_(Applies to: Epicenter Server)_
Symptom: After upgrading your Exchange Server or switching to Office
365, you receive an error similar to this:
Unable to open the mailbox for xxxxx. Microsoft
Exchange Information Store reported that, ...
(_Applies to: Epicenter Server_)
PROBLEM: A small number of contacts always show as Updated in the
History, even though they haven't changed.
CAUSE: The "showinaddressbook" attribute is populated in Active
Directory for those contacts, but the users d...
(Applies to: Epicenter Server)
PROBLEM: Some users do not want to see the contacts distributed by
Epicenter, at least by default.
SOLUTION: Add a category to your existing Outlook Contacts, then use
the BlackBerry "Filter" command to only view th...
(Applies to: Epicenter Server)
PROBLEM: You are distributing your Exchange GAL to users, but your
users already have many contacts from the GAL in their address book.
SOLUTION: This article describes the issues and the tradeoffs for
solutions to ...
EPICENTER FAQ (FREQUENTLY ASKED QUESTIONS)
OUTLOOK QUESTIONS
The following Frequently Asked Questions help explain how end users
work with Outlook when receiving updates from Epicenter Server.
DO MY USERS HAVE TO RUN OUTLOOK FOR EPICENTER TO WORK?
Mo...
(Applies to: Epicenter Server)
PROBLEM: When sending an update from Epicenter Server, you get the
error, "Conversion error, location 19, Reason: MAPI_E_NOT_FOUND".
CAUSE: Exchange is processing a new user or mailbox.
SOLUTION: No action necessary. T...
(Applies to: Epicenter Server)
This article provides a plain-English explanation of how Support
Subscriptions work for Epicenter Server. Support Subscriptions are
always contiguous. This means that if you purchase a renewal in March
for a subscription t...
(Applies to: Epicenter Server)
PROBLEM: Epicenter Build 430 randomly gives the error MAPI_E_TOO_BIG.
CAUSE: Outlook setting needs to be changed.
SOLUTION: Go to the computer running Epicenter​ and make sure that
"Download Shared folders" is unchecke...
(Applies to: Epicenter Server)
Problem: You've distributed some undesired fields to users, such as
home phone or home address.
Solution: The easiest solution is to delete all Epicenter contacts
from all mailboxes, set the Reserved Properties as desire...
(Applies to: Epicenter Server?)
The invoice is to renew your yearly technical support, which includes
new versions. You can choose not to pay the invoice, in which case
your existing licenses are yours and will not be affected. However, if
you try to ge...
