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Knowledgebase : Epicenter Server

(Applies to: Epicenter Server) SYMPTOM: You receive an error message in Epicenter Server similar to this: 12/16/15 09:57:33 [Global Address List] Unable to open the mailbox for Xxxx Yyyyy . Reason: Unspecified error . Support Info: ec...
(Applies to: Epicenter Server) PROBLEM: When you send an update, you receive the error, "You do not have privileges to open the mailbox for ..." SOLUTION #1: If this error is happening for ALL users: Set your mailbox permissions according to t...
Our Epicenter Server manual can be found at: http://www.connectedsw.com/EpicenterManual [1] Links: ------ [1] http://www.connectedsw.com/EpicenterManual
As described by Microsoft in this article, Office 365 will no longer support RPC over http as of October 31, 2017: https://support.microsoft.com/help/3201590/rpc-over-http-reaches-end-of-support-in-office-365-on-october-31-2017 [https://support.microsof...
_(Applies to: Epicenter Server)_ Symptom: After upgrading your Exchange Server or switching to Office 365, you receive an error similar to this: Unable to open the mailbox for xxxxx. Microsoft Exchange Information Store reported that, ...
(_Applies to: Epicenter Server_) Epicenter Server can be copied to a new computer as follows. * Make sure Outlook is correctly installed and configured on the new computer, and that you have run it at least once. * Install Epicenter Server on the ...
(_Applies to: Epicenter Server_) PROBLEM: A small number of contacts always show as Updated in the History, even though they haven't changed. CAUSE: The "showinaddressbook" attribute is populated in Active Directory for those contacts, but the users d...
(Applies to: Epicenter Server) QUESTION: Will Epicenter Server work with 64-bit Outlook? ANSWER: Builds 424 and later of Epicenter Server support both 32-bit and 64-bit Outlook. However, Connected Software discourages the use of 64-bit Outlook. Plea...
(Applies to: Epicenter Server) PROBLEM: Some users do not want to see the contacts distributed by Epicenter, at least by default. SOLUTION: Add a category to your existing Outlook Contacts, then use the BlackBerry "Filter" command to only view th...
(Applies to: Epicenter Server) PROBLEM: You are distributing your Exchange GAL to users, but your users already have many contacts from the GAL in their address book. SOLUTION: This article describes the issues and the tradeoffs for solutions to ...
EPICENTER FAQ (FREQUENTLY ASKED QUESTIONS) OUTLOOK QUESTIONS The following Frequently Asked Questions help explain how end users work with Outlook when receiving updates from Epicenter Server. DO MY USERS HAVE TO RUN OUTLOOK FOR EPICENTER TO WORK? Mo...
(Applies to: Epicenter Server) PROBLEM: When sending an update from Epicenter Server, you get the error, "Conversion error, location 19, Reason: MAPI_E_NOT_FOUND". CAUSE: Exchange is processing a new user or mailbox. SOLUTION: No action necessary. T...
(Applies to: Epicenter Server) This article provides a plain-English explanation of how Support Subscriptions work for Epicenter Server. Support Subscriptions are always contiguous. This means that if you purchase a renewal in March for a subscription t...
(Applies to: Epicenter Server) PROBLEM: Epicenter Build 430 randomly gives the error MAPI_E_TOO_BIG. CAUSE: Outlook setting needs to be changed. SOLUTION: Go to the computer running Epicenter​ and make sure that "Download Shared folders" is unchecke...
(Applies to: Epicenter Server) Problem: You've distributed some undesired fields to users, such as home phone or home address. Solution: The easiest solution is to delete all Epicenter contacts from all mailboxes, set the Reserved Properties as desire...