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Knowledgebase : Ordering & Downloading
As of June 2019, ePreserver is freeware. This means it is free to use for consumer and commercial purposes. Any existing licensees may choose to use the software under this new license.
As of March 2018, Address Magic is freeware. This means it is free to use for consumer and commercial purposes. Any existing licensees may choose to use the software under this new license.
SYMPTOM: You purchased one of Connected Software's products, but now you can't find the software. SOLUTION: To get the latest version of Address Magic or ePreserver, please go to our Downloads [http://www.connectedsw.com/Download.php] page. To get a c...
(Applies to Address Magic Personal and ePreserver.) SYMPTOM: You typed in your name and registration code, but when you clicked Next to activate the software you received an error. SOLUTION: Download the latest version of the software, which is free a...
Epicenter Server must contact Connected Software's licensing server in order to activate the software. If you don't have an Internet connection, or your firewall prevents registration from working, you can manually register the software by following this ...
Information on upgrading to the latest version of the software can be found on our Downloads page: https://www.connectedsw.com/Download.php [https://www.connectedsw.com/Download.php] Upgrades to ADDRESS MAGIC PERSONAL and EPRESERVER are free. Upgrad...
PROBLEM: When you enter your registration code, you receive the error "Your registration information can not be saved please contact support@connectedsw.com" CAUSE: Your registration key is for a different product. SOLUTION: Download the free version ...
Connected Software has a US$1,000 minimum for purchase orders. Please email your purchase order to your sales person.
(Applies to Address Magic Personal and all variants of ePreserver running on Windows Vista or Windows 7.)Problem: You try to run the installer but receive the error, "The system administrator has set policies to prevent this installation."Soluti...
Symptom: You receive the error message "The date in the certificate is invalid or has expired." There is also additional information, such as "Point 109 error code: 12037 http status 200".Cause: The date on your computer is wrong.Solut...
Eval requests will only be answered if you provide a corporate email address. Requests from Hotmail, Yahoo, MSN, and other free accounts are ignored. Connected Software will not place you on a mailing nor will your email address be sold to a third party.
Symptom: You entered your license code but received an error message that says, "The key you entered is an upgrade key. You must have a valid key already on the system before installing it. Please enter your original key, then try this one again. If ...