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Knowledgebase : Ordering & Downloading
(PE,SMF,EPR) SYMPTOM: You tried to download your software from MyCommerce but received a message similar to the following: The order has expired as of Thu Jan 15 21:57:33 2014 US/Central. If you need to download this product again for a legitimate re...
Orders for Address Magic Personal and for ePreserver are handled by our eCommerce provider, MyCommerce. You can use the URL below to access the receipt/invoice for your purchase: https://admin.mycommerce.com/app/cs/lookup At that link, you will be ask...
PROBLEM: When you enter your registration code, you receive the error "Your registration information can not be saved please contact support@connectedsw.com" CAUSE: Your registration key is for a different product. SOLUTION: Make sure that the softwar...
Information on upgrading to the latest version of the software can be found on our Downloads page http://www.connectedsw.com/Downloads [1] Upgrades to ADDRESS MAGIC PERSONAL, ADDRESS MAGIC ENTERPRISE, and EPRESERVER are free. Upgrades to EPICENTER SE...
(Applies to Address Magic Personal and ePreserver.) SYMPTOM: You typed in your name and registration code, but when you clicked Next to activate the software you received an error. CAUSE: The most common cause is that the firewall is blocking ePrese...
To use a purchase order for Address Magic Personal or ePreserver, click the normal Buy or Purchase link for the product. Under Payment Information, select "Bank/Wire Transfer with Invoice" or "Check/Money Order."  You will not receive ...
(Applies to Address Magic Personal and all variants of ePreserver running on Windows Vista or Windows 7.)Problem: You try to run the installer but receive the error, "The system administrator has set policies to prevent this installation."Soluti...
Symptom: You receive the error message "The date in the certificate is invalid or has expired." There is also additional information, such as "Point 109 error code: 12037 http status 200".Cause: The date on your computer is wrong.Solut...
The use of Address Magic Personal is included in the license for Address Magic Enterprise. You can download Address Magic Personal from:http://www.connectedsw.com/Downloads/MagicSetup.exeTo register it, start the Address Magic Personal and enter the last ...
(PE,EE,EP,EPR,SMF) Symptom: You purchased one of Connected Software's products, but now you can't find the software. Solution: If you already have your Registration Code (or License Code), please go to our Downloads page.If you do not know your registrati...
If you want to transfer your address book between two computers, you only need one license of Address Magic Personal or Enterprise provided that you are the primary user of both computers. If you send the address book to a friend, you will need two licens...
You can fax in your credit card when purchasing Address Magic Personal or ePreserver. Click the normal Buy or Purchase link for the product. When you reach the Purchase Details screen, choose Fax - Credit Card under Payment Method at the top of the screen...
ePreserver and Address Magic Personal must contact Connected Software's licensing server in order to activate the software. If you don't have an Internet connection, or your firewall prevents registration from working, you can manually register the softwa...
Symptom: You receive an Error 12029 after you enter your registration code.Cause: You are running a software firewall and ePreserver is blocked from accessing the Internet.Solution: Add ePreserver to the "allowed" list for your firewall with the...
Home Users: You need one license of ePreserver for each AOL account that you plan to convert. A single account may have multiple screen names, but you only need one license. You can also use that copy of ePreserver on multiple computers, as long as they a...
You need one license of Address Magic (either Personal or Enterprise) for each mailbox that you plan to convert. A single mailbox may have multiple address books. This means, for example, that if one person has both a laptop and a desktop computer, you ne...
Eval requests will only be answered if you provide a corporate email address. Requests from Hotmail, Yahoo, MSN, and other free accounts are ignored. Connected Software will not place you on a mailing nor will your email address be sold to a third party.
Symptom: You entered your license code but received an error message that says, "The key you entered is an upgrade key. You must have a valid key already on the system before installing it. Please enter your original key, then try this one again. If ...