RSS Feed
Knowledgebase : ePreserver

This article provides answers to ePreserver FAQs (Frequently Asked Questions) "Does ePreserver really work?" Yes, ePreserver has been used by tens of thousands of people since 2004. But just to make sure it works for you, there's a 30-day money back g...
(Applies to ePreserver [http://www.connectedsw.com/Overview/57266] and ePreserver Recovery [http://www.connectedsw.com/Overview/36401].) IMPORTANT: If you are transferring everything to a web mailbox like Gmail or Outlook.com, you do not need to follow ...
(Applies to: ePreserver and ePreserver Recovery) PROBLEM: You've converted your AOL email to Outlook but you do not see where to find the email in Outlook. ePreserver reported that it successfully converted your messages. SOLUTION: * Click th...
First, you must currently be using the AOL client (such as AOL 9) in order to get the most out of ePreserver. If you read your email with your web browser on www.aol.com [http://www.aol.com/], then ePreserver will only be able to convert your email, not y...
(Applies to: ePreserver) SYMPTOM: When you try to convert your AOL Filing Cabinet, you get the error "AOL is currently using the screen name xxx" where xxx is your screen name. CAUSE: The AOL data file is already in use because AOL is running. SOLUT...
(Applies to: ePreserver) PROBLEM: You receive this error: [CLOSED] IMAP connection broken (server response) SOLUTION: Please upgrade to the latest build: http://www.connectedsw.com/Downloads/ePreserverSetup.exe [http://www.connectedsw.com/Downloads/...
(Applies to: ePreserver) QUESTION: How do I convert to Gmail with ePreserver? SOLUTION: ePreserver has built-in support for converting your AOL email and address book to Gmail. Please follow these steps: * Enable IMAP access in your Gmail acc...
None of the products made by Connected Software can read messages or contacts from AOL on the Mac. Instead, use a tool from AOL called the AOL SERVICE ASSISTANT. It can export messages from the filing cabinet to Mac Mail. http://download.newaol.c...
To find your new favorites in Internet Explorer after ePreserver runs, start Internet Explorer (the big blue letter "e"), and open your favorites: IE9: Click the white star in the top right IE7 and IE8: Click the yellow star in the top left. IE6 and old...
This article describes how to find your AOL Organize directory in various versions of Windows. This article applies to AOL versions 4 through 9.6. This article does _not_ apply to AOL Desktop 10.x. The AOL Organize directory contains the email, favorites...
Yes, ePreserver will convert from AOL PFC files or from AOL Desktop files even if you are no longer a member of AOL. However, you should uncheck the box in ePreserver labeled "E-mail kept on AOL" under "What would you like to copy from AOL?...
Symptom: You receive an Error 12029 after you enter your registration code.Cause: You are running a software firewall and ePreserver is blocked from accessing the Internet.Solution: Add ePreserver to the "allowed" list for your firewall with the...
Home Users: You need one license of ePreserver for each AOL account that you plan to convert. A single account may have multiple screen names, but you only need one license. You can also use that copy of ePreserver on multiple computers, as long as they a...
(Applies to ePreserver) PROBLEM: You are switching to Gmail, but you still need to get mail you receive at AOL. (ePreserver does not continue to forward email when you are done running it.) SOLUTION: Please do the following steps: * Go to you...
(Applies to: ePreserver) SYMPTOM: You want to convert your favorites from AOL, but the option in ePreserver to convert favorites is grayed out and cannot be checked. CAUSE: Either you are converting from www.aol.com [1] or your are converting fro...
(Applies to: ePreserver) PROBLEM: You run ePreserver to convert contacts from www.aol.com [http://www.aol.com] and you get the error, "Failed to import existing address book." CAUSE: The AOL carddav server is crashing. SOLUTION: Please follow the st...