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Knowledgebase : Address Magic Personal > Outlook and Exchange Questions
PROBLEM: You received a Location 52 error when trying to convert to or from Microsoft Outlook. CAUSE: You need to repair Microsoft Office. SOLUTION: * Go to your Windows menu * Open CONTROL PANEL (the old Control Panel, not the new Settings windo...
PROBLEM: You need to convert messages to their own PST file. CAUSE: ePreserver can only convert to the default PST file in Outlook. SOLUTION: The following list shows a workaround to the problem. This workaround is only recommended for Power Users who...
(Applies to: Address Magic Personal, ePreserver) PROBLEM: Outlook either doesn't show as a source or destination or is grayed out. SOLUTION: There are four common causes for this problem. (The solutions below are provided as a service to our custome...
(Applies to: Address Magic and ePreserver) To determine if you are running the 64-bit version of Outlook 2010/2013, do this: * Open Outlook * Click the File tab in the top left * Click Help * Look to the right, under "About Microsoft Outlook"....
(Apples to: Address Magic Personal, ePreserver) PROBLEM: You are running Outlook 2013 and it is grayed out, so you can't select it. CAUSE: You are running the "Click to Run" version of Microsoft Outlook 2013. SOLUTION: Please upgrade to Build 426 ...
(Applies to: Address Magic Personal, ePreserver) SYMPTOM: When you start the conversion, you receive "Error: "Microsoft Outlook is not installed or needs Repair in Control Panel"". CAUSE: You are running Outlook 2013 "Click-to-Run". SOLUTION: Plea...
(PE,EE,EP) SYMPTOM: The new contacts in Outlook are sorted by First Name Last Name and you want them sorted by Last Name, First Name. CAUSE: Sorting of contacts in Outlook is determined by Outlook and by user preferences. Sorting is not determined by Ep...
(Applies to: ePreserver, Address Magic) PROBLEM: When converting contacts to Microsoft Outlook, you receive the following error: Outlook could not be started. The error reported was: "Library not registered." SOLUTIONS: There are four commo...
(Applies to: Address Magic Personal PLUS, Address Magic Enterprise PLUS, ePreserver) PROBLEM: You are trying to use Outlook's archive function to archive messages that were imported by one of our products. CAUSE: This problem is caused by the des...
(PE, EE, EP) SYMPTOM: After importing addresses into Outlook, the first and last name are reversed when you click the Full Name button on a contact to view the first and last name. You see the same behavior if you manually add a new contact. CAUSE: Yo...
Symptom: You receive an error message such as this:Conversion error, location 83. Please report this error to Connected Software. (Error code 0x800cce32).Cause: Error 83 means that Address Magic tried to feed Outlook a message, but Outlook considered it ...
The process for converting your messages and address book(s) from Mac Eudora to Windows is a little confusing because Address Magic Personal PLUS does not run on the Mac. Here is the correct procedure:Create a ZIP file of your Mac data by going to your Do...
(PE,EE) Symptom: After converting from the Exchange Server GAL to any other format (but particularly Microsoft Outlook), the distribution list members do not appear when you open the distribution list. Cause: Exchange Server creates a single email address...
(PE,EE,EPr)Symptom: When you convert an address book with over 16,000 contacts to a contacts folder in Outlook 97 through 2002, you receive the error MAPI_E_TABLE_TOO_BIG. This error can also happen if you try to convert more than 16,000 messages to a sin...
Symptom:  After importing messages from Eudora into Outlook, the timestamps for messages shown by Outlook are several minutes up to several days different than the timestamps shown by Eudora. Cause: This issue has several causes and you may be running int...
(EE,EP)Symptom: You select GAL or you select Exchange Server/Other MAPI as the Destination when converting your address book to your Exchange Global Address List, but you receive the following error: Conversion error, location 16. Please report this error...
(EE) Symptom: You are running in a corporate environment and you receive the following error message:Conversion error, Location 29. Please report this error to Connected Software. The error reported was: "MAPI_E_NO_ACCESS"Address Magic may also ...
Connected Software does not make software to convert Outlook to AOL, but AOL does and it's free. Sign in to http://www.aol.com, go to your address book, and click on Import.  
(PE)Symptom: You are trying to convert to an Outlook folder on an Exchange Server, but the "Exchange Server/Other MAPI" isn't working.   Cause: "Exchange Server/Other MAPI" is only used to read the Exchange address book, not to read or write an Outlook ...
(PE,EPR,EPI) Symptom: After importing a new address book into an Outlook contacts folder, contacts appear multiple times in the Outlook address book, one entry for each of a contact's email addresses.   Cause: You should be able to go to your Outl...
Problem: The File button in Address Magic Personal will not allow you to create a new PST file.Cause: Address Magic Personal doesn't support creating new PST files.Solution: The steps below is for your reference only. Technical Support at Connected Softwa...
Symptom: You receive the error "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."Cause: The problem is usually caused by a corrupt Outlook profile.Solution: Go into Control Panel / Mail, delete the...
(Applies to: Address Magic) PROBLEM: Thunderbird normally separates the email from your various email accounts. When Address Magic converts email from Thunderbird to Outlook (or anything else), the accounts are merged together, meaning email from al...
(Applies to: ePreserver and Address Magic) PROBLEM: Outlook doesn't automatically fill in name and email addresses when you start typing their names. CAUSE: Outlook only does autocomplete for names you've typed in before, not necessarily names in...